March 2, 2010 Kalamazoo, MI Customer service technicians are available 24/7 on PRAB' s hotline - (800) 968-7722 - to offer free technical assistance on its material-handling and processing systems. "Many of our customers are running leaner than ever and often require additional technical support from an outside source," said Tom Goudzwaard, Customer Service Manager for PRAB. " Our customers have responded very positively to our Performantee"!, which guarantees product performance. It only seemed natural to look at ways to extend our service support for urgent issues that occur after normal business hours. Our goal is to ensure our customers' operations run smoothly and profitably." Should a replacement component be required and in-stock, technicians will ship within 24 hours, including Saturdays, to ensure up-time for customers. PRAB' s regular service hours are between 8 a.m. and 5 p.m. (EST), Monday through Friday. Hundreds of companies use PRAB-engineered solutions to automate their industrial metal handling, reduce labor costs, reclaim expensive coolants and cutting fluids, as well as maximize their return on recycling metals. Added benefits of PRAB' s customized solutions include improved housekeeping and compliance to environmental rules and regulations.
